Troubleshooting: Microsoft Store `Check your connection` Error

A new error message on Microsoft Store has been spiking a lot of people. It says “Check your connection,” and the description is that there is “some kind of problem with your connection. To check your connection, click ‘Check your connection’.” It doesn’t explain what’s wrong with your connection, or how to fix it. This new error message has been popping up in the last few days, and a lot of people have been asking on forums and social media for help.

Connecting to the store is easy, but there are a few things you need to make sure you’re doing it right. So, here’s a list of things that can make problems with the Microsoft Store.

Today I was having issues with my new Surface Pro 4. Every time I tried to launch the Windows Store from the side button, I received an error asking me to check my connection. This is a problem I have seen several times in the past: people trying to install an app and getting a message saying their Internet connection was not sufficient. I had the same problem with my Surface Pro 3, and found that it was due to a security issue with the Microsoft Store.

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When the Microsoft Store fails to launch or connect to the Internet, the error code 0x80072F30 appears. A stalled Windows Update service, a faulty Windows Store cache, or the quality of your Internet connection could all be to blame for the issue. The following is the error message:

Check your internet connection; the Microsoft Store should be accessible online, but you don’t appear to have one.

Table of Contents

What causes the Microsoft Store error notice “Check connection”?


External error: Other programs or settings on your computer may prevent Microsoft Store from detecting your network. The application’s connection-specific capabilities may also be disabled by your computer’s firewall or local network settings.

Application Error: Despite the fact that Microsoft updates its apps on a regular basis, there are always one or two problems in the code. It’s a problem with the application’s network functions in this scenario.

Proxy settings: These options may prohibit your application from connecting to the Windows Update website, resulting in a failure.

Router settings: Your router’s MTU (Maximum Transmission Unit) settings are either too high or too low, causing the aforementioned error.

How can you fix the error message “Check your connection” in Microsoft Store?


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Clearing the cache in the Microsoft Store

The app keeps various content in temporary memory when you explore or download apps from the Microsoft Store. These so-called “cache files” are used to help the app obtain data more quickly.

Unfortunately, cache files can get corrupted, resulting in a variety of program failures. Clearing the cache is a straightforward way to fix these issues.

  1. To run Command Prompt with administrator credentials, type it in the search box and click Run as administrator.
  2. To run the command, type wsreset.exe at the expanded command prompt and click Enter.
  3. Restart your computer after the process is finished to see if the error has been resolved.

The error should be resolved if you remove the Microsoft Store cache. It will help boost your PC’s overall performance. As a result, we recommend that you delete the cache on a regular basis.

Restart your network.

Another useful option for resolving Internet-related issues is network reset mode. When you reset the network, all network-related functions return to their default settings (initial state).

If your PC has a connection fault, we recommend resetting the network settings to see if the problem goes away.

  1. Select Network and Internet from the Settings menu.
  2. Reset the network by pressing the Reset Network button.
  3. Wait for the procedure to finish. Restart your PC after that.

Any related issues will be resolved by resetting your PC’s network settings. You should be able to access the Microsoft Store without any issues now.

Proxy Settings Disabled

Proxy settings on your PC operate as a web filter between Windows and your Internet connection when they are activated. This prevents Windows apps from connecting to the Internet promptly, resulting in failures.

  1. To open the app, type Settings into the search field and click Open.
  2. Select Network and Internet from the drop-down menu and then Proxy from the drop-down menu.
  3. Uncheck the Use a proxy server checkbox under Manual Proxy Setup.
  4. Restart your computer and check to see if the problem has been resolved.

This will fix the problem, and the proxy will no longer interfere with the authentication process.

Open the Troubleshooter for Microsoft Store Apps.

When using the Microsoft Store, users frequently run into issues. Fortunately, Windows offers an automatic troubleshooting mechanism that examines software, detects faults, and attempts to solve them.

  1. To access the Settings app, press Windows + I.
  2. In the left pane, go to Update and Security and select Troubleshooting.
  3. Now find the Windows Store Apps option by scrolling down.
  4. To begin the troubleshooting procedure, select Windows Store Apps and click Run Troubleshooter.
  5. Now you must wait for the troubleshooter to finish its investigation. If a problem is discovered, the troubleshooter will suggest a solution. In that instance, correct the mistake by following the directions on the screen.
  6. Then restart your computer to ensure that the problem has been resolved.

You should be able to use the Microsoft Store app without issue now.

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Most Commonly Asked Questions




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The connectivity issue was occurring on one of my laptops. It kept happening after every Windows update (I checked using Windows update troubleshooter). The solution I discovered was to clear the Windows updates cache. On the command line with Windows you do this by typing: wuauclt.exe /updatenow. Read more about microsoft store connection error and let us know what you think.

Frequently Asked Questions

How do I fix Microsoft Store error check connection?

If you are experiencing issues with the Microsoft Store, please try connecting to a different WiFi network.

How do I fix Microsoft Store download error?

If you are having problems downloading the game from Microsoft Store, try deleting your game data and redownloading it.

Can not connect to Microsoft Store?

If you are having trouble connecting to the Microsoft Store, make sure that your network is up and running.

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